Important facts described briefly below:
For many consumers, customer reviews are the most important criterion. Reviews from previous customers are often taken into consideration before service is purchased. Since we are in the service industry, we depend on the feedback of our customers. Through your feedback, we can maintain and constantly improve our service. Constructive criticism from the customer enables us to determine where changes need to be made. For many reasons, your opinion is so important to us.
What does HAPPYCAR do with your feedback?
If you have a specific problem, you can, of course, contact us directly. Please tell us what did not work when you booked, picked up, or returned your rental car. Our friendly and competent team will take care of finding a solution as quickly as possible. It is very important to us that you are completely satisfied. We look forward to your criticism and praise!
HAPPYCAR will also send you satisfaction requests where you can rate the email communication between you and one of our service agents. This feedback is evaluated weekly to ensure that we offer you the best support possible, including timely manner responses, competent and professional but also customer-friendly approach. Our goal is to make the whole process entirely stress-free!
External review websites
HAPPYCAR is present on some review websites where you can give us feedback about our services and your experience with the local supplier publicly. We will make sure to take the time and read all the reviews that are posted there. We react to both, positive but most importantly - negative reviews.
Keep in mind that HAPPYCAR does not always have full control over the customer experience with the local suppliers. We try our best to give each of our customers the best car rental experience possible but are also very dependent on the local suppliers that provide rental cars to our customers.
Criticism does not deter us! Quite the opposite, it motivates us to continue improving for you!