Important facts described briefly below:
For many consumers, customer reviews are the most important criterion. Reviews from previous customers are often taken into consideration before service is purchased. Since we are in the service industry, we depend on the feedback of our customers. Responding to customer service is the only way we can maintain and constantly improve our service. Constructive criticism from the customer enables us to determine where changes need to be made. For many reasons, your opinion is so important to us.
To ensure that our customers are completely satisfied, we want to improve our service continuously. The same applies to cooperation with our partners. We would like to know what you liked and what you would like to see differently. Therefore, we are looking forward to your feedback. Here you can find out what you can rate and how you can send us your customer reviews of rental cars.
Customer reviews for rental cars: Who can I rate?
You can rate HAPPYCAR, the car rental company, and the provider.
If the provider is a car rental company with its own fleet, it will also have local contacts. This includes, for example, Avis and Budget. In case of problems, you can also contact a person on-site. They will be happy to receive helpful criticism and, of course, praise. The car rental companies need your car rental customer reviews to constantly improve their service.
If you take advantage of an offer from a broker, the broker usually does not have its own car fleet. This includes Sunny Cars and Auto Europe. These brokers then act as providers, and the lessor is the local car rental company.
What can I rate?
As a rule, you can evaluate the services individually. So you can tell us how you found the quality of our advice or whether the technical booking process worked perfectly.
You can also evaluate the condition of the rental car.
- Was the car clean and technically in perfect condition?
- Were all agreements kept?
- You can also tell us, and the car rental company, whether the on-site processing was quick and easy.
- Were you able to pick up the car at the agreed time?
- Was the delivery of the rental car uncomplicated?
- Was the on-site staff friendly?
- Were you served courteously?
- Could your questions be answered competently?
How do the customer reviews for rental cars work?
If you have booked a rental car with us, we will inquire whether you were satisfied. We would like to know how you liked our service and the handling with the car rental company. You can then rate us, as well as the provider or the car rental company. The more you tell us what you thought was good or bad, the more targeted we can be for finding a solution for the future.
Why should I give customer reviews for car rentals?
Your rating is important so that we can ensure the quality of our partners. Your feedback helps us to see, for example, whether a car rental company is reliable. Then we know that we can recommend this provider to our customers in the future. We would be just as grateful if you could tell us which rental company or provider you were dissatisfied with. This way we can react and point out the shortcomings to our partners. The more concrete your customer reviews of the rental cars are, the more targeted we can communicate with our partners. We can then find a solution together to avoid defects in the future. Not only we but also our other customers will be grateful that you have uncovered this defect.
Customer evaluation for car rental: Can I give HAPPYCAR my feedback personally?
If you have a specific problem, you can, of course, contact us directly. Please tell us what did not work when you booked, picked up, or returned your rental car. Our friendly and competent team will take care of finding a solution as quickly as possible. It is very important to us that you are completely satisfied. We look forward to your criticism and praise!