What does it mean when a booking is on request?
Not every booking can be automatically confirmed. Some bookings have specific requirements such as a specific van size or a particular category. The status “Pending” outlines that the request has been made to the provider. The booking can be pending for up to 72 hours until we receive the confirmation. When it is confirmed, you will receive your rental car voucher by email.
How long does it take to receive a confirmation ?
Usually, the provider can take up to a maximum of 72 hours to confirm your booking. However, most of the bookings get confirmed within hours after they are placed. As soon as the booking gets confirmed, we will send to your email the rental car voucher. With this confirmation, your ID, your driving license (plus international driving license if needed) and a credit card on the main driver’s name you will be ready to pick up the car.
Hint: Always read the voucher as soon as you get it. It is important to check all the details on it are correct . If any detail is wrong on the voucher, the sooner you contact us, the easier it is for our team to support you. Please keep in mind the terms and conditions of the offer.
How to speed up the confirmation process?
If you are not booking a specific car such as a 4WD and do not have special needs for your trip, you should quickly receive a confirmation for your booking. If your booking is very last-minute, please contact us by phone. We can give you tips on which providers confirm quickly and which require additional time.
What makes the confirmation take longer to process?
This will always depend on different factors such as the season, the type of car you need, the location etc. Most of the bookings get confirmed very quickly by our providers. If you are able to be flexible with your rental, there are some tips our customer service team can provide you to find the best option for you.
For instance, the locations at the airport have a bigger fleet and hence tend to have more cars available and sometimes the offers are also cheaper. Some suppliers at this location have their offices near the airport instead of inside the terminals. In those cases, the supplier will provide a shuttle service free of charge that will bring you to their offices and back. Whenever you need an 8 or 9 passenger van in the high season, sometimes it is better to rent two small cars. However, when renting two small cars, keep in mind that you are in need of two main drivers owning a drivers license and personal credit cards on their names for the deposit. Due to an often lower number of passenger vans in the suppliers car fleet, the offers tend to be more expensive and difficult to confirm.
Hint: Give us a call and our customer service agents will be happy to assist you.
The confirmation of the request took too long and another offer was already booked. Is it possible to get a refund?
It depends on the terms of the provider you booked and the remaining time until pick up. In general, you should wait for confirmation to not incur additional costs. In urgent cases, please contact HAPPYCAR or the provider before booking another vehicle, as generally reservations can only be canceled for free until 48h prior pick up.
Comments
5 comments
Thanks for sharing the valuable information.
Ran engineer
Thanks, it was userful for me cause i learned how exactly a booking request really work.
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Thanks for sharing the valuable information.
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