What should I do if my rental car is damaged when I pick it up?

Important facts described briefly below:

When you pick up your rental car, the local rental station always prepares a “check-out document.” This document records any previous damage to the rental car so that you cannot be charged for old damage when you return the vehicle.

It is important to insist that any previous damage is recorded before you sign the local rental contract.

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What do I have to do if my car gets stolen?

Step 1: Check whether the car was parked in a no-parking zone.

Step 2: Immediately inform the police and ask for a theft report.

Step 3: Inform the local rental company about the facts of the case. They will try to organize a replacement vehicle and clarify the insurance conditions with you.

Step 4: As long as everyone concerned is informed about the theft, you do not need to take any further steps.

Step 5: If you have booked with a deductible, the local rental company will retain your deposit. The resulting costs from the theft of the rental car will be taken out of your deposit.

Step 6: If you have booked without a deductible, HAPPYCAR will usually assert the theft of your rental car to your insurer after you have submitted all the necessary documents. After checking the facts, you may receive a refund of the withheld deposit.