What do I have to consider when returning the rental car?
Return your rental car on time- Allow some extra time when returning the vehicle. Delays can occur if the local station is understaffed, or if a damaged vehicle is returned before the end of the rental period.
Please note the fuel regulation - Return the rental car with the same fuel level as you received it. This is noted on your "Check-Out" document at pick up.
Cleanliness- Be sure to return your rental car in the same condition as you received it. If the rental is returned dirtier, the local provider may charge you a cleaning fee. This fee is very often much higher than vacuuming the rental car again before returning it or driving it through a car wash.
Check and re-check the car for damage - If there is new damage, it will be recorded in the supplier's "Check-In" document. This check is important for reviewing your insurance package, to determine if it covers the new damages. Upon return, you can also take photos of the rental car. Please make sure that a timestamp (date and time) is written on the photos.
In general, keep all documents, such as the check-in papers, check-out papers, copy of the local rental contract, and the last fuel receipt for a certain period after you return the car.
If at the time of return there is no employee from the local station available, or you simply ask to leave the keys at a certain location, your rental car will not be checked until later. If damage to the rental car is then discovered, the local provider may charge you for this. If you believe that the damage was not caused by you, it is important to check which previous damages were recorded on the check-out document. You can also take photos of the rental car when you hand it in, but please make sure that a timestamp (date and time) is on the photographs.
Please note: If the car is returned outside the opening hours, your liability for damages will continue until the regular opening hours of the local rental company.