TUI CARS - How to hand in a complaint?

If you faced any difficulties on site and you would like to file a complaint, we explain below how you can do this through HAPPYCAR with your provider TUI CARS:

To hand in a complaint please send and email to: 

booking@happycar.com

Please attach the following documents:

• Description of the incident
• Your mobile phone number
• Copy of the rental contract
• Damage and police report (if applicable)
• Proof of payment (credit card statement or card charge slip)
• Bank account details (IBAN/BIC)

Please provide all information in as much detail as possible.

We will investigate the issue and get back to you as soon as possible.